Ordering Info.

HOW TO PURCHASE

When you find an item that you like, click the "add to cart" button. The items you have chosen will appear in your cart located at the top right of your screen. To finalize your purchase, or to see your taxes and shipping costs, click "checkout" (at the bottom right hand side of your cart). Please make sure the items, sizes and quantity are correct. If there is a mistake, you can remove the item in the checkout by selecting "remove". 

Once you enter your address in the checkout, you will be able to see and review your applicable taxes and shipping costs. 

When you are happy with your order, follow the payment instructions to complete your order.

 

CONFIRMATION

Once you have submitted your credit card information on our secure server, an e-mail confirmation will be sent to you. This will have your order number, complete order details and shipping address. Please print out this document and save it for your records. If there are any mistakes on this e-mail confirmation, please e-mail us right away.

 

METHOD OF PAYMENT

Bergstrom Originals accepts Visa, Mastercard and Paypal.

 

TAXES

Taxes will be charged as follows:


Province    
HST
Ontario
13%
Nova Scotia     
15%
Nfld & Labrador
13%
P.E.I.
13%
New Brunswick   
13%

If you are ordering from any other Canadian province, only 5% GST will be added to your total. NO TAX WILL BE ADDED TO AMERICAN / INTERNATIONAL ORDERS.  All customs, duties and taxes are the responsibility of the customer.


PRICING

All prices are listed in Canadian dollars. Prices listed on the page and in the shopping cart do not include shipping, handling fees or taxes. As you check out you will be able to choose the shipping option which best suits you. Taxes will be added according to your location. The final price (including applicable taxes and shipping) will be displayed prior to entering your credit card number and will also be sent to you in the confirmation e-mail.

 

STOCK AVAILABILITY

Our stock is up to date. If, however, stock availability on your order has changed, we will inform you via e-mail.

 

WARRANTY

Detailed descriptions are posted on the page for all items. We cannot guarantee that the colouring of a product will be exactly as represented on your computer screen. Fabric print layout will vary from garment to garment, and may not be exactly as shown in the images on our website.  Please follow all care instructions listed on garment content label. We will not be responsible for improper care or misuse of our garments. Should you have any questions in regard to merchandise you are encouraged to e-mail us prior to ordering at info@bergstromoriginals.com

 

PROCESSING & DELIVERY

For Standard Shipping, your order will be shipped within 3 business days of the order being placed. Please allow 4-7 days for our standard shipping rates. If you have not received your order after 14 days, please contact us at sales@bergstromoriginals.com

For Express and Priority shipments:

  • Orders placed Monday-Friday before NOON EST will begin processing that day (excluding holidays).
  • Orders placed after NOON EST will begin processing the next business day.
  • Orders placed after NOON EST on Friday will begin processing the following Monday.

RETURN & EXCHANGE POLICY 

Our goal is always a happy customer! 

We will accept returns of unworn, unwashed merchandise with all tags attached and a copy of your packing slip within 14 days of receiving your item(s) for a full refund.

Notice must be given to sales@bergstromoriginals.com to obtain a return authorization number within 2 days of receipt of your product. 

All returns are at the cost of the buyer and all shipping costs must be pre-paid. 

Any customs charges (duty, taxes or brokerage fees) billed upon returns from USA are the responsibility of the buyer, and will be deducted from refund owing.

Footwear returns must be in the original condition. We will not accept returns of worn footwear.

Please note: All sale merchandise is final.

Your refund will be processed within 7 business days of your package's arrival. If there is a refund due, a credit will be issued in the original form of payment.

Shipping charges for returned merchandise are NON-REFUNDABLE.

To Exchange: Please return your full priced item within 14 days of purchase for a refund then place a new order online or by phone.


Returns must be shipped to:

 

Bergstrom Originals

781 Queen St East

Toronto, ON

M4M 1H5

Canada

 

INTERNATIONAL ORDERS

Bergstrom Originals processes Canadian, American and International credit card orders.

 

QUESTIONS

If you have any questions, please feel free to contact us at info@bergstromoriginals.com 

ALL SALE ITEMS ARE FINAL SALE. NO EXCHANGES OR REFUNDS CAN BE GIVEN.

 

Size Guide

Women's Sizing:

Women's
2
4
6
8
10
12
14
Bust
 33"  34 1/2" 36 1/4"   38"      40"    42"      44"  
Waist
25" 26 3/4" 28 1/2" 30" 32" 34" 36"
Low Waist
30" 31.5" 33" 35" 36.5" 38" 40"
Hips
35" 37" 38 1/2" 40" 42" 44" 46"

  

Women's
XS
S
M
L
XL
Size Range
2-4 4-6 6-8 8-10 12-14
Bust
33"-35" 34"-36" 36"- 39" 38"-41" 41"-44"
Waist
25"-27" 26"-28" 28"-31" 30"-33" 33"-36"
Low Waist
30"-31" 31" - 33" 33"-36" 35"-38" 38"-41"
Hips
35"-37" 36" - 38" 38"-41" 40"-43" 43"-46"
 

Sizing for Footwear:

Our footwear brands are from Spain and Portugal. Sizing is European. This guide will help you determine the best fit.

North American Size
European Size
5.5- 6 36
6.5-7 37
7.5-8 38
8.5-9 39
9.5-10 40
10.5-11 41