Our goal is always a happy customer!
We will accept returns of unworn, unwashed merchandise with all tags attached and a copy of your packing slip within 14 days of receiving your item(s) for a full refund.
Notice must be given to firstname.lastname@example.org to obtain a return authorization number within 2 days of receipt of your product.
Ship with your own method of choice, or Canadian customers use our "Easy Flat Rate Returns"
EASY FLAT-RATE CANADIAN RETURNS OPTION:
* Return Fee is $10 for GTA, $15 for Ontario, Manitoba and Quebec, $20 for all other provinces and territories. Additional cost for remote locations.
Email us at email@example.com within 2 days of receiving product
We will provide you with a Return Code and RA#, as well as your original order number to enter at canadapost.ca
You will print the return shipping label that is generated by Canada Post, OR bring the Return Code, RA# and Order Number to any Canada Post office for them to print label
Re-pack your returnable items, and attach label to package (unworn/unused with all labels/tags attached and original packaging/shoe box)
Drop off at any Canada Post outlet
Return fee* will be deducted from refund owing upon receipt and inspection of returned goods. Ex: If you are returning goods valued at $100 and you live in Quebec, your net refund will be $85
All returns are at the cost of the buyer.
Any customs charges (duty, taxes or brokerage fees) billed upon returns from USA are the responsibility of the buyer, and will be deducted from refund owing.
Footwear returns must be in the original condition. We will not accept returns of worn footwear.
Please note: All sale merchandise is final.
Your refund will be processed within 7 business days of your package's arrival. If there is a refund due, a credit will be issued in the original form of payment.
Shipping charges for returned merchandise are NON-REFUNDABLE.
To Exchange: Please return your full priced item within 14 days of purchase for a refund then place a new order online or by phone.
Please send returns to:
Bergstrom Originals Returns
12 Parkwood Dr